As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.
Write a 700- to 1,050-word proposal, using the five step planning process that describes how you might improve efficiency and customer service in your department by focusing on teamwork. Address the following in your proposal:
- Why teams are essential to health care
- How teams are used in other industries, such as aviation, auto racing, and the military
- How lessons from other industries might be applied to the health care industry
- Which organizational processes support problem solving
Cite three references, one of which may be the course textbook, to support your position.