2. You are the sales manager of a software firm that provides BI software for reporting, query, and business data analysis via OLAP and data mining. Write a paragraph that your sales reps can use when calling on potential customers to help them understand the business bene- fits of BI.
3. You are the new operations manager of a large call center for a multinational retailer. The call center has been in operation for several years, but has failed to meet both the custo- mers’ and senior management’s expectations. You were hired three months ago and chal- lenged to “turn the situation around.” As you are sitting at your desk one day, you get a phone call from your boss asking that you lead a pilot project to implement the use of dash- boards in the call center. The goal is to demonstrate the value of dashboards to help monitor and improve the operations in many of the firm’s business units. How do you respond to your boss’s request?